Frequently asked questions

Our vehicles require a Class B driver's licence, which includes vehicles up to 3500kg. Clients must also be 25 years old or over and must have held a driver's licence for at least 2 years to be able to rent one of our vehicles. All drivers must show ID, be named in the contract, and sign the contract when collecting the vehicle.

Between 1 and 3 drivers, depending on the type of insurance associated with your booking. BASIC INSURANCE covers one driver. EXTENDED INSURANCE covers two drivers. PREMIUM INSURANCE covers up to three drivers.

Campervans, large campervans, and premium 7-seater vehicles. All use diesel fuel.

This depends on the type of vehicle, the season, the number of days, availability, and the number of vehicles rented. Contact us by telephone or email if you would like a personalised package.

Vehicle rental, handling costs, cleaning services, and tuning services are included. All our vehicles are completely insured and come with an excess of 600€, which can be reduced to 300€ or be eliminated entirely if you choose a more complete insurance package. The insurance is valid within the European Union, as well as in Switzerland and Norway.

Our vehicles come with fully comprehensive insurance which includes an excess of 600€ and assistance in the European Union, Switzerland, and Norway. This means any damages with a cost lower than the excess that are produced during the rental period (for which the lessee is responsible) will be deducted from this excess. It's possible to reduce the excess to 300€ or to eliminate it entirely if you choose a more complete insurance package.
To avoid any mishaps, we ask that you inspect the vehicle thoroughly before removing it from our facilities to let us know of any imperfections which we might have missed so that we can include them in the contract.

The features of each vehicle vary, however all vehicles include a side awning and a bike rack, as well as roof racks for surfboards, canoes, paddle boards etc.
Our LARGE CAMPERVANS come with a complete set of kitchenware, including dishes and cutlery for the maximum amount of occupants that the vehicle can accommodate. They also include towels and a set of bed linens for all occupants, as well chemical products for the toilet and a cleaning kit for the kitchen sink.
Our CAMPERS come with a complete set of kitchenware, including dishes and cutlery for the maximum amount of occupants that the vehicle can accommodate, and a camping table with four stools. They also include towels and a set of bed linens for all occupants. Other available extras include a portable chemical toilet, portable fridge etc.

Yes, subject to availability. Remember that the price may change depending on the season and the time when you request the changes to be made.

You can cancel your booking at any time. To do so, please send us an email with your details. If you cancel with 30 days' notice or more, your deposit will be completely reimbursed. If you cancel with 15 days' notice or more, we will reimburse you 50% of the deposit. We will only charge 100% of the deposit if you cancel in the 14 days prior to your reservation.
If you choose to return the vehicle before the agreed upon date, you will only have to pay the deposie as well as for the days that you used the vehicle.
If you need to change your reserved dates for any reason, please contact us so that we can find the best possible solution.

Vehicles can be picked up from 3pm, 365 days a year. The cut off time for return is 12pm, 365 days a year. Rental is charged per night.

Vehicles can be picked up from 3pm, 365 days a year. The cut off time for return is 12pm, 365 days a year. Rental is charged per night.

Santiago de Compostela, A Coruña, and Vigo are our pick up and drop off points. Pick ups and drop offs in Santiago are your most cost-effective option.

Yes. The shuttle service operates from the train station and the airport in Santiago (SCQ), as well as from the airports A Coruña (LCG) and Vigo (VGO). Average travel times are 6 minutes in Santiago and 45 minutes from Vigo and Coruña.

This is a free service for those renting our vehicles for eight days or more. For rental periods less than a week, we offer the shuttle service in the morning (from 9am to 4pm) and in the afternoon (from 4pm to 11pm). In Santiago the morning service costs 36 euros and the afternoon service 48 euros. In A Coruña and Vigo, the morning service costs 59 euros and the afternoon service 82 euros.

30% of the total amount is paid upon booking. The remaining amount is paid in cash or by credit card upon pick up. To make sure the process is as smooth as possible, you must provide us with a credit card with available funds to cover the deposit.

Rental periods of 7 days or more enjoy unlimited mileage. For rental periods of less than 7 days, a fee of 0.16€ per kilometre over 300km/day will apply.

Yes, it has been cleaned and has undergone ozone disinfection.

The interior of vehicle should be cleaned prior to returning it. A fee of 60€ will be charged if the vehicle has not been properly cleaned and requires special cleaning upon return. A thorough cleaning includes sweeping, cleaning the bathroom, washing the dishes and cutlery, as well as cleaning the burners in the kitchen.

The fuel tank will be full on pick up and must be full when returned. If the vehicle is returned without a full tank, a fee of 15€ plus 1.20€ per litre of fuel required will be charged.

All our campervans (excluding the Volkswagen California Beach) include a clean water tank for the shower, toilet, and sink, with used water stored in an 80L greywater tank. Each vehicle includes 100L of clean water when you pick it up and with an empty greywater tank. The clean water tank should be filled and the greywater tank empty upon return. If this is not the case, a fee of 20€ will be charged.
Toilet waste is stored in a chemical tank which is empty at pickup and contains a chemical tablet. All our vehicles come with enough spare tablets for 60 days. The waste tank must be empty upon return. A fee of 15€ will apply if the tank has not been emptied.
Wastewater and greywater tanks must be emptied at campsites or other designated areas.

The fridge, cooker, and hot water run on gas. All our vehicles come with one fitted gas bottle and one spare. For rental periods longer than 30 days, vehicles come with 2 full gas bottles, as the average life of a gas bottle is around 20 days.

Prices that appear on our webpage are final and include IVA. For this reason, there are no further costs. The final price is always the cost of rental, which can vary according to season and your chosen extras. The only other costs to take into account are those mentioned in the rental conditions.

Yes. They are hotels on wheels with heating (which runs on the vehicle's diesel fuel), air conditioning, kitchen with hot water and 2 burner stove, fridge (which may run on gas, electricity, or batteries), lighting (with separate battery) and hygiene facilities (shower, sink, and chemical toilet).

Yes, as long as it is not explicitly prohibited and if you only intend to park or stop the vehicle for a short time. If you intend to use the awning or tables or any other removable parts outside of the vehicle, you will be seen to be camping, which you can only do in designated areas.
All the driving routes suggested by us include parking areas, campsites and services for campers. To park in underground parking, we recommend a minimum height of 3 metres for LARGE CAMPERVANS, a minimum height of 2.20 metres for CAMPERVANS, and 2.10 metres for PREMIUM 7-SEATER VEHICLES.

LARGE CAMPERVANS: 600cm long, 205cm wide (not including side mirrors) and 275cm tall.
CAMPERVANS: 500cm long, 229cm wide (including side mirrors) and 199cm tall.
PREMIUM 7-SEATER VEHICLES: 500cm long, 229 cm wide (including side mirrors) and 197cm tall.

Yes. When you hook it up at a campsite or a 220V network area the campervan has the same functionality as any other place of residence. You can use any electric device that does not require more than 2500W.

These can be emptied at campsites and in designated service areas. You will find a list of these addresses inside your vehicle.

Yes. To ensure the bike rack is ready on arrival, let us know that you require one at the time of booking.

Depending on the vehicle and its maximum passenger capacity, the tank will hold between 88 and 120 litres.

Although our vehicles are mostly new and are constantly being maintained, they may break down. If this happens, the insurance company will let you know where to find the closest mechanic so that the necessary repairs can be made.
If the problem cannot be resolved immediately, the insurance company provides accommodation at the nearest hotel, with a 48 hour limit within Spain and a 96 hour limit outside of Spain. If the repairs require more time, the insurance covers travel to the city of origin or the destination (as long as the journey to the destination is no longer than the journey back to the city of origin).
Basic coverage as included in the contract does not cover the reimbursement of days lost due to mechanical problems of this type, however our other insurance options may include this type of coverage.

You must let the insurance company know so that the tow truck can take the vehicle to the closest designated mechanic. If repairs exceed 150€ you must send the quote to Compostela Campers and let the mechanic know once the repair has been authorised
Compostela Campers will reimburse you for the cost of the repairs upon return of the vehicle. The insurance company will provide accommodation if required.

You must contact the insurance company immediately so that they can let you know what to do. If the accident prevents continuation of your journey, the contract will automatically be terminated, any amount already paid will not be reimbursed and you will not be compensated for remaining days left on your booking.

Each vehicle is approved to carry a certain number of passengers with seatbelts. Apart from avoiding the maximum weight indicated for the vehicle, passengers must comply with road rules, and are solely responsible for any failure to comply with these laws.

The deposit will be returned once Compostela Campers confirm that the campervan has been returned in good condition, following cleaning and checking the interior and exterior.

The minimum rental period is 3 days, except for group bookings or special events. In summer and the high season the minimum rental periods is 7 days.
For other types of bookings, such as weekend bookings during low season, contact us so that we can look at your individual case.

Driver's licence for all drivers, credit card of the lessee* (with sufficient funds to cover the deposit.

*The driver and the credit card holder will be the same person


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