Terms and conditions

Compostela Campers will hand over the chosen vehicle in perfect condition and without mechanical, safety, or cleanliness issues, as per the rental agreement. Except for prior agreement, the lessee is will be the only authorised driver of the vehicle.

The client will use the hired vehicle as a camping vehicle only, with travel and overnight stays within the EU, Norway, and Switzerland permitted. LEAVING THE EU IS PROHIBITED. The use of the vehicle for any amoral, illegal or indecent behaviours is prohibited. Carrying more than the allowed number of passengers is prohibited, as is racing, taking part in competitions, transport of merchandise or objects, or any other service other than those agreed upon by both parties.

The rental contract will be for the period agreed upon by both parties. The rental period will begin upon signing of the contract and collection of the vehicle, and will conclude at the end of the agreed number of days, when the vehicle has been returned to the designated place and at the agreed upon time.

If the vehicle is returned before the end of the rental period, the amount of days during which the vehicle was used will be charged, as well as the amount paid upon booking.

The booking is binding only after express confirmation from Compostela Campers. For the booking to be effective, the client must pay the percentage of the fixed price, according to established prices and availability, as a down payment, which will be deducted from the overall cost.
If the booking is cancelled with 30 days' notice or more, the deposit will be reimbursed. If the booking is cancelled with 15 days' notice or more, 50% of the deposit will be reimbursed. The deposit will not be reimbursed if the booking is cancelled in the 14 days prior to the pick-up date, however, the client can change the date, subject to availability.

The rental price is fixed and is determined by the length of the rental period and considering the current price list.

The price of rental includes: risk insurance with an excess of 600 euros, liquid chemicals sufficient for the length of the contract, toilet paper, napkins, bath towels and washcloths, dishwashing liquid, full water tank, charged batteries, blankets, sheets, and kitchenware.

The total amount must be paid prior to, or upon pickup, in cash, by card, or by direct deposit, the latter of which requires proof of payment.

A security deposit of 600 euros will be charged with the total amount. This deposit will be reimbursed once the vehicle has been returned and Compostela Campers have checked the conditions of the vehicles. If any damage has been incurred, this must be covered by the client, with the required amount being deducted from the security deposit. The client will cover any further charges if the cost to repair damages exceeds the value of the security deposit. If it is not possible to determine the extent of the damages immediately, Compostela Campers will have 30 days to settle the amount and return the difference or claim the difference if the amount exceeds the value of the security deposit. As per the insurance policy, the excess will be deducted from the security deposit.

The vehicle will be handed over to the client upon payment of the security deposit and the total amount owing, along with the required documents and accessories.

The client will lose their booking if they fail to pick up the vehicle at the agreed time on the agreed date, unless they notify Compostela Campers of their imminent arrival.If the client fail to pick up the vehicle at the agreed time, Compostela Campers can rent the vehicle to other clients.
If pickup occurs anywhere other than the main office (Rúa da Comunidade Valenciana, 7), Compostela Campers will wait up to HALF AN HOUR after the agreed time for the client. If the client contacts Compostela Campers to request a new pickup time/location, they will be liable for the corresponding pickup fee from a place other than the main office.

The owner will not be responsible for any mechanical failures or malfunctions that result from normal wear and tear on the vehicle, or any costs, delays, or damages resulting, directly or indirectly, from mechanical failures or breakdowns.

The client must preserve, maintain, and return the vehicle in the same state of repair and cleanliness in which they received it, failing which a fee of 60 euros will be applied.

The vehicle must only be driven by the approved driver(s), who will be 25 years or older and must have held Class B driver's licence for at least 2 years, which has not been revoked or suspended. The driver must provide a copy of their licence on pickup. Upon doing so, the designated driver(s) will be approved, providing they comply with the specified age and licence requirements. The driver(s) agree/s to respect all traffic laws and regulations. The driver(s) also agree/s to stay on designated road networks and to not venture onto unsuitable terrain.

The usage costs are the responsibility of the client, and the vehicle must be returned with the same amount of fuel with which it was received. If this is not the case, a fee of 15 euros plus 1.20 euros per litre of fuel required will be applied. As a rule, Compostela Campers ensure that fuel tanks are full on pickup.

The client will return the vehicle in the same state in which it was received. Delays in return that are not due unavoidable circumstances, not attributable to Compostela Campers, or that have not been previously authorised, will be charged with a fee equal to double that of the daily hire rate. The client will also be liable for any other losses incurred by Compostela Campers due to the delayed return of the vehicle such as the amount owing to a third party that was not able to receive the reserved vehicle in time. As a general rule, a fee of 60 euros per hour of delay will be charged.

Once the vehicle has been returned, its overall condition will be inspected, including if the toilet tank and the wastewater tanks have been emptied, as well as if there are any damages due to improper use. Once the condition of the vehicle has been approved, the security deposit will be returned, with retention of any amount required to repair damages.

Partial or complete subletting of the vehicle is expressly prohibited, either with or without charge, as is the use of the vehicle by third parties.

Smoking in the vehicle is prohibited. Failure to comply will result in the client being liable for any damages as well the loss of the security deposit due to breach of contract.

Any type of modification of the technical or aesthetic features of the vehicle or its accessories is prohibited, except when authorised by Compostela Campers. Failure to comply will result in the client being liable for repairs to return the vehicle to its original state, including compensation for the period in which the vehicle cannot be used due to being under repair.

To request an extension of the rental period, the client must give at least 3 days' notice prior to the final date of the original rental period. The confirmation of the extension is subject to availability. If confirmed, the existing contract must be modified to include the extension.

All vehicles are covered by the conditions of their insurance policy, for the full value of the vehicle and third party damages, which is included in the vehicles' documentation, as well as the contact numbers for 24 hour roadside assistance.

In the event of damage to the vehicle, breakdown, or an accident, the client must contact Compostela Campers immediately on 881 091 209 or 636 747 317, or send a Whatsapp message in order that the company can report it to the insurance agency. In the case of small mechanical failures, the client must pay for the required repairs when required, but will be reimbursed at a later date. For repair quotes exceeding 150 euros, the authorisation of Compostela Campers is required.

In the event of an accident, ALWAYS ask for a police statement, without which the insurance company will not be liable.

The client will be responsible for any penalties or fines incurred and any damage to the vehicle during the contract period. In the event of the vehicle being withheld or confiscated, the client is liable for the costs and loss of profit incurred by Compostela Campers, which will be calculated based on the daily rental rate of the confiscated vehicle. This cost is not covered by the insurance agency.

In the event of a breakdown or an accident, the contract remains valid, except when owing to the serious negligence or fault of Compostela Campers. Mechanical faults and accidents caused exclusively by the client will be the responsibility of the client.

The client must camp in designated areas and will be solely responsible for failure to comply with this rule.

Staying overnight includes parking correctly and the removal of any exterior elements such as chairs, tables, awnings, clothes etc.

Along with any activities set out by the Civil Code, the contract will be terminated upon failure to comply with any of the obligations defined in the contract.

It is understood that the client's details are correct. Providing false information with malicious intent will result in termination of the contract, taking into account any legal liability that this action may incur.

The vehicle is equipped with seatbelts and safety systems, use of which by the passengers is obligatory. Passengers must wear seatbelts while the car is moving and must not be lying down or in another part of the vehicle. Passengers are responsible for complying with all state and local traffic regulations.

The vehicle must be parked on a safe and flat surface (as the fridge will not function if on an incline). The wheels must be on the ground with the handbrake or reverse gear applied, ensuring the wheels are unable to move by supporting them against the kerb or something similar.

Regarding any conflict which may arise due to the interpretation, application, effects, or non-compliance with the rental contract, all parties will submit to the courts and tribunals in Santiago de Compostela, renouncing all other corresponding forums.

The client must ensure that that wastewater and chemical tanks are cleaned before returning the vehicle. A fee of 100 euros will be charged if the chemical toilet has not been emptied and a fee of 25 euros if the greywater tank has not been emptied. The tanks must be emptied BEFORE returning the vehicle.

The client is responsible for the disposal of greywater and the contents of the chemical toilet, which must take place in designated areas.


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